Company Description

ENGEL is a global leader in the production of injection molding machines and their automation, specializing in innovative solutions for the plastics industry. Our systems are used in diverse industries, producing everyday items such as automotive parts, packaging, smartphones, and toys. Operating from nine production plants across Europe, North America, and Asia, with a presence in over 85 countries, we aim to deliver unparalleled value to our customers.

Guided by a pioneering spirit and dedication to sustainability, ENGEL partners with prominent clients to shape a successful and responsible future.

Role Description

We are seeking an L1/L2 IT Support Engineer for a full time, on-site role located in Pune Division. The role involves providing technical support to ensure the smooth running of IT systems, troubleshooting issues, managing help desk tickets, and assisting in system administration tasks. The engineer will interact with users to identify and resolve technical challenges promptly, ensuring high levels of customer satisfaction.

Core Competencies

- L1 / L2 Technical Support
- Hardware & Software Troubleshooting
- Laptop/Desktop Installation & Configuration
- Microsoft 365 / Office 365 Support
- Outlook, Teams, OneDrive Support
- Microsoft Intune Device Management
- Azure Active Directory User & Device Support
- Printer Installation & Troubleshooting
- Mobile Device Configuration
- IT Helpdesk / Ticketing System Management
- Basic Networking & LAN Connectivity Support
- Patch Management & System Maintenance
- User Account Setup & Access Support
- Endpoint Security Awareness
- Cybersecurity Best Practices
- IT Documentation, FAQs & User Guides
- Remote & On-site User Support
- Email and Microsoft Teams Support
- Vendor / Specialist Team Coordination

Key Responsibilities





- Provide first-line and second-line IT support to end users for hardware, software, network, and connectivity-related issues.
- Troubleshoot and resolve daily technical problems related to laptops, desktops, printers, mobile devices, Microsoft applications, and business systems.
- Perform laptop and desktop installation, imaging, configuration, and deployment for new joiners and existing employees.
- Configure and support Microsoft 365 applications , including Outlook, Teams, OneDrive, Word, Excel, and PowerPoint.
- Assist users with email configuration, mailbox access, Teams connectivity, OneDrive sync issues, and Microsoft Office troubleshooting.
- Set up and manage user accounts, devices, and access through Microsoft Intune and Azure Active Directory .
- Configure mobile devices with company profiles, security policies, email accounts, and approved business applications.
- Install, configure, and troubleshoot printers, scanners, and other peripheral devices.
- Log, track, update, and resolve incidents and service requests using IT ticketing/helpdesk tools.
- Escalate unresolved or infrastructure-level issues to specialist teams while ensuring proper follow-up and closure.
- Support routine system maintenance, patching, updates, and endpoint compliance activities.
- Maintain accurate IT documentation, user guides, troubleshooting steps, FAQs, and support procedures.
- Provide professional user support via email, phone, Microsoft Teams,



and in-person communication.
- Follow company IT policies, information security guidelines, and cybersecurity best practices.
- Deliver customer-focused IT services while ensuring minimal downtime and smooth business operations.

Technical Skills

Microsoft Technologies

- Microsoft 365 / Office 365
- Outlook Configuration & Troubleshooting
- Microsoft Teams Support
- OneDrive Sync Support
- Azure Active Directory – Basic Administration
- Microsoft Intune – Device Enrollment & Policy Support
- Windows 10 / Windows 11 Support

Hardware Support
- Laptop/Desktop Troubleshooting
- RAM, SSD/HDD, Keyboard, Display, Docking Station Support
- Peripheral Device Support
- Printer and Scanner Setup
- Hardware Replacement & Basic Repairs

Networking
- Basic LAN/Wi-Fi Troubleshooting
- IP Configuration
- Patch Cable and Network Port Testing
- Connectivity Troubleshooting
- Basic Understanding of DNS, DHCP, VPN

IT Support Tools
- IT Ticketing Systems
- Remote Support Tools
- Asset Management Support
- Patch Management Assistance
- Knowledge Base Documentation

Security Awareness
- Endpoint Security Best Practices
- Password and Access Policy Awareness
- MFA Support
- Data Protection Awareness
- Phishing and Cybersecurity Awareness

Qualifications & Experience

- Bachelor’s degree with Computer Science and 1–2 years of IT support experience
- Any relevant IT certification is a plus (e.g., CompTIA A+, Microsoft certifications)
- Willingness to learn and grow within the IT support function is essential

Desired Attributes

- Proactive and eager to learn new technologies
- Good problem-solving and analytical skills
- Ability to work independently and as part of a team
- Customer-focused with good communication skills

📌 /IT Support Engineer | Immediate Joiner (Pune)
🏢 ENGEL
📍 Pune