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Experience: 5+ yrs

Location: Nashik, Maharashtra, India, Ahmedabad, Gopalganj, Bihar, India, Hyderabad

Job Type: Full-time

We are looking for an experienced and customer-focused Store Manager to lead day-to-day retail operations and drive sales performance within a premium and luxury retail environment. The role combines store operations, sales management, team leadership, customer experience, inventory control, visual merchandising, and loss prevention .

The ideal candidate will be a strong people leader with a commercial mindset and a passion for delivering exceptional customer experiences. You will be responsible for ensuring operational excellence, achieving sales targets, maintaining inventory accuracy, and building a high-performing store team.

Requirements Key Responsibilities

- Manage day-to-day store operations to ensure efficient, seamless, and customer-focused execution
- Ensure adherence to SOPs, retail processes, regulatory requirements, hygiene standards, and security protocols
- Drive category-wise sales performance and achieve or exceed monthly revenue targets
- Monitor key metrics including conversion rate, average ticket size, walk-ins, customer retention, and repeat business
- Identify opportunities to improve sales productivity, customer engagement, and store performance
- Lead, motivate, coach, and develop store teams including sales associates, cashiers, greeters, and support staff
- Conduct regular training on product knowledge, customer service,



sales techniques, and operational procedures
- Set performance expectations and monitor individual and team KPIs
- Maintain a solid customer-first culture and ensure every interaction reflects premium service standards
- Handle escalated customer complaints and resolve issues professionally and effectively
- Monitor customer feedback and reviews and implement initiatives to improve satisfaction
- Oversee visual merchandising and ensure displays align with brand standards and seasonal requirements
- Monitor opening and closing stock balances and ensure accuracy of inventory records
- Coordinate with merchandising, vendors, and procurement teams to maintain adequate stock availability
- Minimise dead stock and identify opportunities for better inventory utilisation
- Implement effective loss-prevention and store-security measures
- Supervise stock transfers, locker security, cash handling, and other critical store controls
- Conduct regular audits covering inventory, hygiene, security, compliance, and operational standards
- Maintain accurate store reports and provide management with insights on sales, inventory, customer, and team performance

What Makes You a Great Fit




- 5+ years of experience in store management, retail operations, sales, or a similar customer-facing leadership role
- Proven experience managing store operations and delivering sales targets in a premium or luxury retail environment
- Strong leadership skills with experience managing, coaching, and developing frontline retail teams
- Strong understanding of retail KPIs, sales conversion, average ticket size, footfall, customer retention, and revenue performance
- Passion for luxury retail and customer service excellence
- Experience in jewellery retail, with knowledge of diamonds, gold, precious stones, or related products, will be an advantage
- Strong understanding of inventory management, stock reconciliation, replenishment, and loss prevention
- Experience with POS systems and inventory management software
- Strong analytical and business acumen with the ability to use data to improve store performance
- Excellent communication, interpersonal, negotiation, and customer-handling skills
- Strong problem-solving ability and sound judgement when handling operational or customer issues
- High attention to detail, organisation, discipline, and process orientation
- Ability to maintain high standards of store presentation, security, hygiene, and compliance
- Proactive, target-oriented, and comfortable working in a fast-paced retail environment
- Ability to build strong relationships with customers, team members, vendors, and internal stakeholders

📌 Jewellery Store Manager (Ahmedabad)
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📍 Ahmedabad