Role & responsibilities

- Provide first-level IT support for hardware, software, network, and system-related issues.

- Troubleshoot and resolve issues related to laptops, desktops, printers, Wi-Fi, and other IT peripherals.

- Configure and troubleshoot printers, Wi-Fi, and basic network connectivity.

- Install, configure, and maintain software applications and operating systems.

- Provide technical assistance for Windows, macOS, and Linux environments.

- Support employees with account setup, system configuration, and access-related issues.

- Handle and resolve IT support tickets within defined timelines and ensure proper documentation.

- Guide users through straightforward, step-by-step troubleshooting instructions, including remote assistance where required.

- Install and maintain antivirus and endpoint security solutions.

- Perform patch management and routine system updates to ensure devices remain secure and up to date.

- Maintain accurate records of IT assets, hardware inventory, and software installations.

- Provide hands-on support for Mac systems and peripherals.





- Identify recurring technical issues and recommend appropriate solutions.

- Escalate unresolved or complex issues to the appropriate Level 2/Level 3 support teams.

- Ensure a high level of user satisfaction through timely and effective IT support.

Preferred candidate profile

- 2-3 years of experience in IT Support / Desktop Support / Helpdesk Support.

- Good knowledge of laptops, desktops, hardware, and peripherals.

- Hands-on experience with Windows, macOS, and Linux operating systems.

- Basic understanding of networking concepts, Wi-Fi, LAN, and troubleshooting.

- Experience with printer configuration and troubleshooting.

- Knowledge of software installation, configuration, antivirus, and patch management.

- Familiarity with IT ticketing systems and asset/inventory management.

- Good troubleshooting and problem-solving abilities.

- Strong verbal and written communication skills.

- Ability to provide user support both remotely and on-site.

📌 IT Support Executive (Gurugram)
🏢 OYO
📍 Gurugram