Role & responsibilities :

- Provide technical assistance to users via phone, email, remote access, and in-person support for hardware, software, and network-related issues.

- Install, configure, and maintain desktops, laptops, printers, scanners, operating systems, and other peripherals.

- Troubleshoot and resolve common IT issues, including connectivity problems, hardware malfunctions, and software errors.

- Diagnose and investigate system failures, identifying root causes and applying effective solutions.

- Maintain and track IT hardware and software inventory, ensuring accurate records of all assets.

- Escalate unresolved or critical issues to higher-level support or specialized teams, following standard escalation procedures.

- Assist in onboarding current employees by setting up IT systems and providing basic training on tools and applications.

- Document all support activities, technical issues, and resolutions in the IT service management system.

Technical Skills:

- Hardware installation and troubleshooting (PCs,



laptops, printers, scanners)

- Operating system support (Windows, macOS, basic Linux knowledge)

- Software installation and configuration (MS Office, antivirus, enterprise tools)

- Basic networking (LAN/WAN, IP configuration, DHCP/DNS)

- Internet connectivity troubleshooting (wired/wireless)

- Remote support tools (e.g., TeamViewer, AnyDesk, Remote Desktop)

- Ticketing systems (e.g., ServiceNow, Freshservice, Jira Service Desk)

- Active Directory basics (user creation, password resets)

- Email client configuration (e.g., Outlook, Gmail for business)

- IT asset management

Soft Skills:

- Strong communication and interpersonal skills

- Problem-solving and analytical thinking

- Patience and customer service orientation

- Ability to prioritize and manage time effectively

- Attention to detail

- Team collaboration

📌 IT Support Executive (Bengaluru)
🏢 Lenskart
📍 Bengaluru