12 Oct
|
Naukri Assist
|
Bengaluru
12 Oct
Naukri Assist
Bengaluru
Roles and Responsibilities :
- Manage major incidents, troubleshoot issues, and resolve problems in a timely manner to minimize downtime and impact on business operations.
- Collaborate with cross-functional teams to identify root causes of incidents and implement corrective actions to prevent recurrence.
- Develop and maintain documentation for incident management processes, procedures, and knowledge base articles.
- Provide expert-level support for IT services during critical periods or high-pressure situations.
Job Requirements :
- 4-10 years of experience in ITIL-based service management with a focus on problem management.
- Robust understanding of cloud-based technologies such as Elasticsearch, Grafana, PagerDuty, Slack.
- Proven track record in managing complex technical projects involving multiple stakeholders.
📌 IT Support and Operation-Incident Management (Bengaluru)
🏢 Naukri Assist
📍 Bengaluru