12 Oct
|
York Solutions
|
Pune
12 Oct
York Solutions
Pune
Roles and Responsibilities :
- Provide technical support to end-users through phone, email, or in-person interactions.
- Troubleshoot hardware and software issues related to desktop computers, laptops, printers, and other peripherals.
- Manage ticketing tools such as Azure Active Directory and Comptia A+ certification for efficient issue resolution.
- Collaborate with team members to resolve complex technical problems using problem-solving techniques.
Job Requirements :
- 4-10 years of experience in an IT Help Desk Analyst role.
- Solid communication skills for effective customer service interaction.
- Proficiency in Microsoft Windows operating system and basic networking concepts.
- Knowledge of troubleshooting procedures for common hardware and software issues.
📌 IT Help Desk Analyst (Pune)
🏢 York Solutions
📍 Pune