Open and review Service Desk Calls; ensuring the customer provides an appropriate level of information. Allocate Service Desk Calls to appropriate queue/consultant. Ensure that Service Desk Calls are monitored in-line with SLAs and updated efficiently and effectively.

Job Responsibilities

● Bid & tender participate.

● Data Entry

● To handle the customer complaints and answer the customers query as well.

● Coordination between customer and engineer for smooth work.

● Call logging and call closer coordination with senior and internal team.

● Responsible for recent vendor development for Sourcing & Vendor up gradation. Research potential vendors compare and evaluate offers from suppliers Negotiate contract terms for agreement and pricing track orders and ensure timely delivery.

● Procurements for (Hardware, Services, License, Renewals) Negotiations with vendors for the best price, term & condition and support after the purchase to meet allocated budget.

Job Types: Full-time, Fresher

Pay: ₹10,000.00 - ₹12,000.00 per month

Experience

- IT Helpdesk Coordinator: 2 years (Preferred)

Work Location: In person

📌 IT Helpdesk Coordinator (Vasant Kunj)
🏢 ACS System Solutions
📍 Vasant Kunj