Role & responsibilities :

- Technical Support (Helpdesk): Serve as the first point of contact for employees experiencing hardware, software, and network issues. Provide prompt and courteous Tier-1 troubleshooting.

- User &
- Access Management:

Assist with employee onboarding and offboarding by setting up workstations, creating user accounts (Active Directory / Microsoft 365 / Google Workspace), and managing access permissions.

- Hardware &

- Software Setup:

Install, configure, and upgrade operating systems, business software, and IT hardware (desktops, laptops, printers, IP phones).

- Network &

- Infrastructure Assistance:

Help monitor system health and troubleshoot basic network connectivity issues (LAN, Wi-Fi, VPN, DNS, DHCP).

- System Maintenance: Perform routine maintenance tasks, including deploying software patches, running system updates, and ensuring antivirus definitions are up to date.

- Data Backup &

- Security:

Assist in monitoring daily data backups and enforcing basic IT security policies.

- IT Documentation &

- Inventory:

Maintain accurate records of IT assets (hardware and software licenses) and help build out the internal IT knowledge base/wiki with standard operating procedures.

Required Qualifications &

- Skills

- Education:



Bachelors degree in Computer Science, Information Technology, BCA, B.Sc. IT, or a related technical discipline.

- OS Knowledge: Solid understanding of Microsoft Windows environments (Windows 11); basic exposure to macOS or Linux is a plus.

- Networking Basics: Foundational knowledge of computer networks, including TCP/IP, DNS, DHCP, and basic routing/switching concepts.

- Communication: Excellent verbal and written communication skills. Ability to explain technical problems in simple terms to non-technical staff.

- Problem-Solving: A logical and analytical mindset with a strong desire to investigate and resolve issues.

- Attitude: A customer-service-oriented approach, high attention to detail, and a robust appetite for continuous learning.

Preferred (but not required) Extras

- Entry-level certifications such as CompTIA A+, CompTIA Network+, or Microsoft Certified Fundamentals.

- Any prior internship experience or academic projects related to system administration, computer networking, or IT helpdesk support.

- Basic familiarity with virtualization (VMware, Hyper-V) or cloud platforms (AWS, Azure).

📌 IT Desktop Support Engineer (Mumbai)
🏢 Ncdex E Markets
📍 Mumbai