12 Oct
|
ANANDRATHI
|
Mumbai
Role & responsibilities :
- Handle CEO Office complaints, regulatory grievances (SEBI SCORES/Exchange), and critical customer escalations.
- Investigate trading, dealer, operational, and service-related complaints and ensure timely resolution.
- Conduct root cause analysis (RCA) and implement corrective actions to prevent recurrence.
- Coordinate with Operations, Compliance, Risk, Surveillance, and Branch teams for case closure.
- Prepare MIS, escalation dashboards, and management reports.
- Ensure compliance with SEBI, Exchange, and internal regulatory guidelines.
Skills & Experience:
- 4-8 years of experience in Broking, Surveillance, Compliance, Risk, or Investor Grievance Management.
- Solid knowledge of capital markets, regulatory requirements, and customer grievance handling.
- Excellent analytical, communication, and stakeholder management skills.
📌 Investor Grievance Manager (Mumbai)
🏢 ANANDRATHI
📍 Mumbai