What will you do?

You will be the first point of contact for US customers and venue staff using self-service prepaid card kiosks installed across stadiums, entertainment venues and retail locations.

Your role will involve

- Handling customer calls, SMS/text and email
- Resolving customer and transaction-related issues
- Performing basic L1 technical troubleshooting
- Supporting prepaid card/kiosk-related concerns
- Creating and updating support tickets
- Coordinating with internal and on-site teams
- Escalating issues that require higher-level technical support

• Following SOPs and escalation processes

We are looking for: 2+ years of International Voice Process experience

US Process experience preferred

Excellent spoken English & positive comprehension

Strong customer-handling and problem-solving skills





Good written English for email/SMS/ticketing

Comfortable working with CRM, ticketing and multiple software platforms

Willingness to work US night shifts, weekends & US holidays

Stable internet connection and professional work-from-home setup

Advantage if you have

US customer support experience

Banking / FinTech / Payments / ATM / Prepaid Card experience

Technical support or troubleshooting experience

CRM / ticketing / VoIP experience

Important

This is NOT a domestic voice process.

Candidates must be comfortable speaking with US customers in English and working rotational US night shifts.

📌 International Voice Process Executive (Vadodara)
🏢 Talent Nexus
📍 Vadodara