- Handle customer inquiries, resolve issues, and escalate complex problems when necessary.
- Maintain accurate records of all interactions with customers using CRM software.
- Collaborate with internal teams to resolve customer complaints and improve overall satisfaction ratings.
- Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.
📌 International Voice Process (Customer Support) - HR Anumita (Navi Mumbai)
🏢 Wipro
📍 Navi Mumbai
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