Key Responsibilities

- Handle international outbound voice calls professionally for US customers.

- Deliver high quality customer interactions while meeting defined quality and compliance standards.

- Effectively negotiate and resolve customer queries or issues within agreed timelines.

- Maintain accurate and complete documentation of customer interactions in internal systems.

- Manage call volumes efficiently while maintaining a high level of customer satisfaction.

- Work collaboratively with team members and escalate issues when required.

- Demonstrate flexibility to handle a fast paced and demanding work environment.

- Participate in training, feedback, and coaching sessions for continuous performance improvement.

Experience

- Graduation is mandatory (no undergraduates).

- Minimum 1 year of core International VOICE process experience (pure voice only).

- Experience in International processes (Collections or Non Collections).

- Backend, blended experience is not eligible.

- Candidate must have all relevant documents from last 1 year of experience.

Skills Required





- Excellent verbal and written English communication skills.

- Good negotiation skills.

- Basic PC and system navigation knowledge.

- Solid time management and organizational skills.

- Ability to handle multiple tasks while maintaining accuracy.

- Professional call etiquette with a customer-centric approach.2

Perks and Benefits

- Transportation Services: Convenient and reliable commute options to ensure a hassle-free journey to and from work.

- Meal Facilities: Nutritious and delicious meals provided to keep you energized throughout the day.

- Career Growth Opportunities: Clear pathways for professional development and advancement within the organization.

- Captive Unit Advantage: Work in a stable, secure environment with long-term projects and consistent workflow.

- Continuous Learning: Access to training programs, workshops, and resources to support your personal and professional growth.

Interested candidates. please share your CV at [email protected]

📌 International Outbound Calling | Account Manager (Gurugram)
🏢 Midland Credit Management India Private
📍 Gurugram