Key Responsibilities

Sales Coordination

- Manage customer enquiries and coordinate with the sales team for timely responses.

- Prepare, review, and submit quotations within defined timelines.

- Follow up on quotations, customer requirements, and order confirmations.

- Maintain records of enquiries, quotations, and customer interactions.

Order Processing &

- Management

- Receive, verify, and process customer Purchase Orders (POs).

- Coordinate with Planning, Production, Quality, Stores, and Dispatch teams for smooth order execution.

- Track order progress and provide regular updates to customers.

- Ensure accurate documentation throughout the order lifecycle.

Customer Relationship Management

- Act as the primary point of contact for customers regarding order status, deliveries, documentation, and commercial queries.

- Handle customer communication related to delivery schedules, replacements, pricing, order modifications, and service requests.

- Resolve customer issues by coordinating with internal stakeholders and escalate critical concerns whenever required.

- Maintain high levels of customer satisfaction through prompt and professional communication.

Documentation &

- MIS

- Maintain customer master data and sales records in ERP/CRM systems.

- Prepare daily,



weekly, and monthly MIS reports.

- Monitor pending orders, deliveries, and open enquiries.

- Ensure accurate documentation and compliance with company procedures.

Internal Coordination

- Collaborate with Sales, Production, Planning, Quality, Finance, Logistics, and Dispatch teams.

- Support sales activities by ensuring timely execution of backend operations.

- Contribute to process improvements for enhanced customer service and operational efficiency.

Key Skills &

- Competencies

- Sales Coordination &
- Customer Support

- Quotation Preparation &

- Follow-ups

- Purchase Order Processing

- Order Management &

- Sales Administration

- Customer Relationship Management

- ERP &

- CRM Systems

- MS Excel (Pivot Tables, VLOOKUP/XLOOKUP), MS Office

- Strong Communication &

- Negotiation Skills

- Problem Solving &

- Analytical Thinking

- Time Management &

- Multitasking

- Attention to Detail

Pay: ₹300,900.00 - ₹600,000.00 per year

Advantages

- Flexible schedule

- Food provided

- Health insurance

- Leave encashment

- Life insurance

- Paid sick time

- Paid time off

- Provident Fund

Work Location: In person

📌 International Marketing Executive (Borivali)
🏢 Ami Polymer
📍 Borivali