We are hiring dynamic and customer-focused professionals for an International Chat Support process in Gurugram and Noida. The candidate will be responsible for handling international customer queries through chat, providing accurate information, resolving issues, and ensuring a high level of customer satisfaction.

Role & responsibilities

- Handle customer queries from international customers through live chat.
- Provide prompt, accurate, and professional responses to customer questions and concerns.
- Resolve customer issues related to products, services, orders, accounts, or transactions, depending on the process.
- Manage multiple chat conversations simultaneously while maintaining response quality and accuracy.
- Understand customer concerns and provide appropriate solutions in line with company policies.
- Escalate complex or unresolved issues to the relevant departments when required.
- Maintain accurate records of customer interactions and resolutions in the CRM or support system.
- Follow process guidelines, quality standards, data privacy policies, and information security protocols.
- Achieve defined performance metrics, including customer satisfaction, response time, resolution rate, and quality scores.
- Maintain professional written communication and a customer-centric approach throughout every interaction.
- Coordinate with internal teams to ensure timely resolution of customer concerns.

Preferred candidate profile

- Excellent written English communication and comprehension skills.
- Strong typing speed with a high level of accuracy.




- Ability to multitask and handle multiple chats simultaneously.
- Good problem-solving, analytical, and customer-handling skills.
- Basic computer knowledge and familiarity with CRM tools.
- Ability to work in a rapid-paced, target-driven environment.
- Flexibility to work in rotational shifts, including night shifts, as per business requirements.
- Previous international chat support or customer service experience will be an added advantage.

Perks & Benefits

- Attractive Salary Package: Salary up to 5.20 LPA, depending on candidate experience, skills, and interview performance.
- Career Growth Opportunities: Opportunities for career progression into Senior Customer Support, Quality Analyst (QA), Trainer, Team Leader, and other leadership roles, based on performance and business requirements.
- Performance-Based Incentives: Eligible employees may receive performance-linked incentives as per company policy.
- Employee Benefits: Benefits such as Provident Fund (PF), Employee State Insurance (ESI), gratuity, and other statutory benefits, wherever applicable.
- Work Environment: Professional and collaborative workplace with opportunities to learn and grow.
- Cab Allowances: Both side cabs or 4k allowance
- Convenient Work Locations: Job opportunities available in Gurugram and Noida.

To get your interview scheduled contact below Call/ WhatsApp :

Kanika (phone hidden)

Shilpa (phone hidden)

Kamalpreet (phone hidden)

Minakshi Bisht (phone hidden)

Vanshika (phone hidden)

Twinkle (phone hidden)

📌 International Chat Support :: Salary upto 5.20 LPA :: Gurugram
🏢 WSNE Consulting
📍 Gurugram