Company Description MCUBE is a leading cloud telephony service provider in India, offering a comprehensive suite of communication solutions that help businesses streamline and enhance customer interactions. The company delivers contact center solutions, IVR systems, autodialers, toll-free numbers, softphone tools, missed call services, voice broadcast, SMS campaigns, virtual PBX, and WhatsApp-based customer engagement.

MCUBE is known for its industry-leading expertise, robust and reliable platforms, and customized packages tailored to diverse business needs. With a strong focus on service quality and support, MCUBE partners with organizations to modernize their communication strategy and drive business growth.

Role Description This full time Inside Sales Specialist role is an on-site position based in Noida.

The Inside Sales

Specialist will engage with prospective and existing customers via phone, email, and online channels to promote MCUBE’s cloud telephony solutions, explain product features, and convert inquiries into qualified leads and sales opportunities. Daily responsibilities include managing inbound and outbound calls, following up on leads from marketing campaigns, maintaining accurate records in the CRM, preparing basic proposals or quotes, and coordinating with the sales and support teams to ensure smooth onboarding. The role also involves understanding customer requirements,



presenting suitable solution packages, addressing queries, and contributing to customer satisfaction through professional, timely communication. The specialist will work closely with team members to achieve individual and team sales targets and support continuous improvement in sales processes.

Qualifications

- Proficiency in Inside Sales and Lead Generation, with experience converting inquiries into qualified opportunities.
- Strong focus on Customer Satisfaction and Customer Service, including the ability to handle objections and resolve basic issues.
- Excellent Communication skills (spoken and written) for engaging with diverse customers in a clear, professional manner.
- 1–2 years of experience in inside sales, telesales, or a similar role, preferably in SaaS, telecom, or technology solutions.
- Basic understanding of CRM tools and sales pipelines, with the ability to maintain accurate records and follow structured processes.
- Goal-oriented mindset with the ability to work in a fast-paced, target-driven environment and collaborate effectively with team members.
- Minimum of a bachelor’s degree in business, marketing, communications, or a related field, or equivalent practical experience.
- Comfort with learning technical product features and explaining them in simple terms to

📌 Inside Sales Representative (Bengaluru)
🏢 Mcube
📍 Bengaluru