Assistant System Administrator (IT Helpdesk)

Department: IT Infra

Location: Ludhiana

Job Summary

We are looking for an experienced Assistant System Administrator (IT Helpdesk) to manage day-to-day IT support, desktop troubleshooting, networking, hardware, system administration, and IT infrastructure activities.

Key Responsibilities

- Provide desktop and IT helpdesk support to users.
- Troubleshoot Windows OS, MS Office, hardware, printers, and other IT-related issues .
- Handle basic networking troubleshooting , including LAN/WAN, switches, connectivity, and related issues.
- Provide support for Windows Server and Active Directory .
- Assist in managing Antivirus Servers, Patch Management, NAS, and Firewall .
- Support implementation and maintenance of IT security measures.
- Handle IT requests, incidents, and user support tickets within defined timelines.
- Support current IT infrastructure implementations, installations, and configurations .
- Install, configure,



and troubleshoot design/software applications used by business teams.
- Coordinate with vendors and service providers for IT hardware, software, and infrastructure-related issues.
- Maintain proper documentation of IT assets, configurations, requests, and troubleshooting activities.

Must Have

- Bachelor’s Degree in Computer Science, IT, or a related field.
- 6+ years of relevant experience in IT Support / System Administration / IT Infrastructure.
- Hands-on experience in Windows, MS Office, desktop support, networking, and hardware troubleshooting .
- Basic knowledge of Windows Server, Active Directory, Antivirus, Patch Management, NAS, Firewall, and IT Security .
- Good troubleshooting and problem-solving skills.
- Strong communication and user-handling skills.

📌 Information Technology System Administrator (Ludhiana)
🏢 KGOC Global
📍 Ludhiana