Incident Manager + Problem+ Changer

Budget - 5 LPA Dont apply more ctc people

6 Days and Rational shift immediate joiner only consider rest will reject

Mandatory Skills / Responsibilities

1. Change Management

Must be able to: Receive and record Change Requests (CRs)
- Assess change impact, costs, perks, and risks
- Update change and release plans
- Coordinate and control change implementation
- Monitor implementation success and provide reports
- Update Configuration Management Database (CMDB)
- Complete and review change requests

1. Problem Management

Must be able to
- Log and track problems
- Conduct Root Cause Analysis (RCA)
- Participate in problem review meetings and action tracking
- Perform Problem Control and Error Control activities
- Create and maintain Known Error Database entries
- Assess errors and recommend corrective actions
- Collaborate with Incident Management teams
- Analyze trends in incidents and problems
- Drive preventive actions to reduce recurring issues

1. Incident Management

Must be able toAccept, analyze, and prioritize incidents
- Record incidents in a ticketing/support management tool
- Generate and communicate ticket numbers
- Evaluate business impact and assign priorities
- Perform initial diagnosis and troubleshooting
- Resolve incidents within agreed service timelines
- Coordinate with support teams for resolution




- Communicate with users via phone and email
- Manage ticket lifecycle until closure
- Follow escalation procedures when required
- Provide status updates to users/stakeholders
- Close tickets after user confirmation

1. Operational Support (Daily Activities)

Must be able to
- Handle daily operational support calls/incidents
- Troubleshoot transaction and functionality issues
- Address master data and transactional data errors
- Identify recurring incidents and convert them into Problem Management cases
- Work within ticketing systems and support processes

Key Competencies Expected Based on the JD, the most critical competencies are:

Change Management

- Incident Management
- Problem Management
- Root Cause Analysis (RCA)
- Ticketing Tool Management
- Service Desk Operations
- Incident Prioritization & Escalation
- Stakeholder/User Communication
- Reporting & Documentation
- Process Governance (ITIL-aligned support processes)

Shortlist of "Must-Have" Keywords for Resume Screening
- Incident Management
- Problem Management
- Change Management
- Root Cause Analysis (RCA)
- ITIL Processes
- Ticketing Tools
- Service Desk
- Incident Resolution
- Escalation Management
- Change Requests (CRs)
- Known Error Database
- Trend Analysis
- Customer/User Support
- Reporting & Documentation

📌 Incident Manager_ Budget 5 LPA_6 Days and rotational shift (Pune)
🏢 VyntraPro Innovations
📍 Pune