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The detailed is attached for your reference.

REQUIREMENTS -

- Minimum 2 Years of relevant work experience is required.
- Proficient in Hindi & English (Written and verbal)
- Willing to work on Sundays / holidays as required by the company.
- Willing to work extended hours as per business requirements.

RESPONSIBILITIES –

- Supervise and manage a team responsible for handling inbound calls, chats, emails, customer queries, and reviews on iOS..
- Ensure all customer interactions (calls, chats, and emails) are promptly addressed and resolved within established service level agreements on a daily basis..
- Provide guidance and support to team members, including training on call handling, chat/email etiquette, query resolution techniques, and product knowledge..
- Monitor team performance and productivity,



identify areas of improvement, and implement strategies to optimize efficiency..
- Conduct regular quality assessments of calls, chat conversations, and email responses to maintain high customer service standards..
- Act as a point of escalation for complex or sensitive customer issues, coordinating with other departments for timely resolution..
- Lead a team of minimum 10 executives and ensure smooth day-to-day operations across inbound and chat processes..
- Create a collaborative and positive team workplace..
- Motivate the team to consistently achieve and exceed their targets.

📌 Inbound Team Leader (Pune)
🏢 Mantras2Success
📍 Pune