Roles and Responsibilities

- Lead smooth on-boarding of new clients and implement Ornate CRM.

- Configure Ornate CRM based on client-specific requirements (e.g., customer segmentation, campaign setup, loyalty programs).

- Deliver hands-on training sessions for client teams, including business owners,sales staff, and marketing teams.

- Monitor client adoption and usage during the first 90 days to ensure visible business advantages are realized.

- Act as a trusted advisor to jewellers by recommending CRM best practices that drive customer engagement and business growth.

- Troubleshoot user issues and coordinate with the internal support team for timely resolution.

- Proactively track customer health scores to identify early signs of drop-off or dissatisfaction.

- Build and maintain long-term client relationships through periodic reviews and strategic guidance to scale CRM usage.





- Gather client feedback and collaborate with product and management teams to drive continuous improvement.

- Embody the Customer Success Mindsetmeasuring success by helping jewellers achieve repeat sales, stronger customer loyalty, and sustainable growth through Ornate CRM.

Desired Candidate Profile

- Bachelors degree in Computer Science, IT, Commerce, or a related field.

- 13 years of experience in software implementation, CRM support, or retail technology (jewellery industry experience preferred).

- Freshers with strong aptitude and learning mind-set may also be considered.

- Prior experience in CRM/ERP implementation or customer success roles is an advantage.

- Willingness to travel PAN India for clients Success and Implementation.

- Excellent communication & training skills (ability to guide non-technical users).

📌 Implementation Specialist (Ahmedabad)
🏢 Dsoft Infotech
📍 Ahmedabad