Hi Connections

Teamware is hiring for HR Shared Services Specialist role

Experience:4+years

Location:Noida

Interview:Face to Face

NP:30days

JD

Key Responsibilities

- Manage end-to-end employee and manager queries, including complex and escalated cases, applying strong communication, critical thinking, and problem-

solving skills.
- Provide first-level coaching to employees and managers on employee discretionary policies, coaching and various lifecycle processes and moments that matter
- Deliver consistent, compliant, and high-quality customer service
- Drive operational excellence across case management by ensuring accuracy,

efficiency, documentation integrity, and timely resolution.
- Enable and promote self-service by contributing to high-quality, locally relevant knowledge content and support materials.
- Ensure knowledge is accurate, regionally compliant, and continuously improved through structured feedback and collaboration
- Analyze case trends, operational metrics, and employee sentiment data to identify root causes, service gaps, and improvement opportunities.
- Maintain a data-driven mindset, leveraging insights to enhance employee experience and streamline processes.
- Lead and contribute to India and global cross-functional initiatives aimed at resolving complex scenarios, optimizing workflows, reducing manual effort, and improving service delivery.




- Identify AI and automation opportunities and partner with Technology and stakeholder teams to implement scalable solutions.
- Support the development and execution of global processes while ensuring regional alignment and compliance.
- Partner with multiple COE teams to orchestrate solutions across entire employee lifecycle.
- Working with global teams in a highly matrixed global organization.
- Proactively anticipate operational risks and implement preventive, scalable solutions to mitigate impact.

Key Proficiencies

- Strong customer-focused approach with a commitment to delivering exceptional employee experience
- Proactive mindset with the ability to anticipate needs and act with ownership
- Effective written and verbal communication skills
- Practical problem-solving capability with sound judgment
- Critical thinking and analytical ability
- Ability to clearly articulate problem areas and influence stakeholders toward solutions
- Strong solution-oriented focus with a continuous improvement mindset
- Empathy and sensitivity when handling employee matters
- Ability to collaborate effectively across teams and functions
- Comfort operating in ambiguity and navigating complex scenarios
- Ability to thrive in a fast-paced, evolving setting

If interested do share cv to manasa.a@twsol

.com

📌 Human Resources Operations Specialist (Noida)
🏢 Teamware Solutions
📍 Noida