Location of the role

Hyderabad

Provide guidance on timing of onboarding requirements (background, system access etc.) and adjust start in the VMS if needed

ASAP

What are the hours/schedule for the position? Will the hours/schedule ever be adjusted? Is there a shift differential?

Regular IST day shift, 8 hours working (Monday–Friday). No changes in hours anticipated. No shift differential applicable.

ADDITIONAL INFORMATION

Please list the top 3 responsibilities of this role:

- Generate HR/employment letters (employment verification, warning letters, contract letters) via EDM, Contract Central/DocuSign following established SOPs
- Process and resolve SIM-T tickets from Letter Generation resolver groups within SLA timelines
- Authenticate EDM letters ensuring accuracy against internal employee records and compliance with regional requirements

Please detail a subset of the Amazon Leadership Principles you would like to see candidates able to demonstrate as part of the interview process. e.g. Bias for action, Deliver results, Invent & Simplify, Ownership, Insist on the Highest Standards, Learn and Be Curious
- Ownership – Takes end-to-end accountability for ticket resolution and letter accuracy
- Customer Obsession – Prioritizes employee/requester needs and ensures timely delivery of letters
- Invent and Simplify – Identifies process improvements to reduce turnaround time and streamline letter generation workflows

Please list any mandatory requirements the candidate must have ( will knock candidate out of consideration if they do not have these skills ):

- 3+ years exp
- Strong written English communication skills
- High attention to detail (letters must exactly match internal employee records)
- Ability to follow Standard Operating Procedures with precision




- Experience with ticketing/case management systems
- Comfortable working in a high-volume, process-driven workplace

Are there other Preferred skills that are nice to have for this role?

- Prior experience with HR document management or letter generation
- Familiarity with Amazon internal tools (SIM-T, Contract Central, WorkDocs)
- Knowledge of multi-country HR processes (India, MENA, EMEA, APAC regions)
- Basic Excel/data tracking skills for reporting
- Experience handling escalations and exception requests

Please list any education or certification requirements for this role: Are there other languages needed for this role?

What project(s) will they be working on? What is the expected ‘end result’ they will be asked to deliver?

- Project: EDM Services – Letter Generation, supporting multiple resolver groups including Doc Mgmt Letter Gen, APAC MNL HRS Letter Management, CHN HRS Letter Management, and regional queues.
- Expected End Result: Accurate and timely generation of HR letters with zero compliance errors, reduced open ticket backlog, and consistent adherence to regional SOPs.

What does a typical/standard day look like?
- Process-driven operations team working regular IST hours (Monday–Friday)
- Supports multiple geographies (APAC, EMEA, MENA, China) with documented SOPs for each region
- Collaborative team environment with cross-regional coordination
- High-volume ticket queue requiring strong time management and prioritization
- Remote/hybrid work setup with standard Amazon tooling

Please describe the work environment of your organization and your team.
- Collaborative team environment with cross-regional coordination
- High-volume ticket queue requiring strong time management and prioritization
- Remote/hybrid work setup with standard Amazon tooling

📌 Human Resources Assistant (Hyderabad)
🏢 Teamware Solutions
📍 Hyderabad