Role & responsibilities

- Accountable for overall Hub Operations as per operational standards.

- Ensuring Customers are delighted at all times.

- Promptly and effectively manage customer escalations.

- Ensuring employee engagement initiatives are implemented.

- Comply with 100% ZTP (Zero Tolerance Policy).

- Prepare requisite business dashboard and duly report / review with Hub team and Area Manager

as required.

- Budgeting and Accounting Cash and Hub Imprest / Petty Cash expenses as appropriate.

- SOP Adherence at all times and compliance with Service Level Agreement.

- Maintain the cost per shipment (CPS) as per budget.

- Ensure Profitable operations.

- Coordinate with respective departments and adhere to commercial and statutory compliance.

- Conduct team meetings, motivate team and control attrition.

- Fill gaps in employee headcount within turnaround time.

- Ensure team leaders and other hub team members are trained well.

- Managing environmental bodies.

- Continuously improve in reducing error rate in Operations Management

- Ensure safety of people, facility and shipment at all times.

- Maintain high quality facilities and people hygiene.





- Grievance Handling and Conducting Open House/meetings with Hub teams and identify gaps.

- Follow up and coordinate with departments based on open house discussions / findings and take

necessary action as appropriate.

- Escalate any information related to the organization to appropriate departments and seniors for

taking necessary actions.

- Ensure Achievement of Key Performance Indicator for the Hub and set goals for the team

accordingly.

- Coordination and execution with local vendors.

- Collection of cash, accounting and reconciliation with ERP and deposit as per operation standard.

- Accountable for all recoveries.

- Accountable for stock audit, reconciliation and accuracy at any point of time.

- Monitoring Team Leaders performance, tracking of undelivered shipment on a real time basis

and taking proactive action for delivery.

- Identification of potential Team Leader candidates for internal career progression.

- Achieving capacity utilization as per target.

- Has complete knowledge of PIN codes and routes assigned to the Hub.

Mail ID: [email protected]

Mobile No:(phone hidden)

Preferred candidate profile

📌 Hub Incharge (Cuddalore)
🏢 Flipkart
📍 Cuddalore