Job Overview

HR Operations in TE is expanding and developing the operational support teams within HR at our Bangalore site in India.

The operations team will provide a diverse range of regional and global support services to employees, managers, and internal teams working through a variety of channels including case management system, phone, email, and chat.

Job Responsibilities Case Management and Daily Operations

- Provide frontline support to TE employees on inquiries related to HR data, such as self-service portals, maintaining employee life cycle, or resolving data discrepancies.
- Efficiently managing new hire data, facilitating 1st day orientation sessions, ensuring compliance with regulations.
- Working with team and taking individual responsibility for case management to ensure prioritization of work is in line with business needs.
- Completing transactions in accordance with desk top procedures and local policy
- Achieving daily/weekly/monthly targets for productivity, quality, and customer experience
- Participating in daily Go meetings to ensure team collectively on track with queue management.

Quality
- Complete all transactions to the highest standard
- Adhere to quality monitoring process to prevent processing errors
- Engage with quality feedback and participate in corrective action plans to guarantee prevention of repeat errors
- Peer review of team work to prevent errors across the team

Customer Experience




- Gain a deep understanding of the customer base.
- Form strong relationships with managers/employees/local HR teams to become a trusted partner for the business.
- Process transactions efficiently and correctly to enable the business to operate.

Team
- Contribute to maintaining strong team culture where team support each other and work collectively to build and maintain a strong brand reputation for HR Operations

General
- Ad hoc project work
- Participate and support annual/quarterly/monthly workstreams such as year end
- Personal Development - Take accountability to form and action development plan

Desired Candidate Profile

- German Language Proficiency
- Educated to degree level with emphasis in HR or Business or other related discipline
- Strong customer service orientation
- 2+ years HR experience / Customer Service / Operations
- Robust professional and HR operational knowledge
- Strong team player with a passion for working in a fast-paced Global HR team
- Excellent communication skills - communicates with impact, motivates others, builds support, establishes trust.
- Delivers results meets customer needs, manages execution, in a high volume, fast paced environment.
- Language (German, French, Spanish, Italian)
- Skill set - Quality, Workforce Management, Training

Competencies Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

📌 HR Services Specialist - German Language (Bengaluru)
🏢 TE Connectivity
📍 Bengaluru