Role & responsibilities

- Accountable for overall Hub Operations as per operational standards.
- Ensuring Customers are delighted at all times.
- Promptly and effectively manage customer escalations.
- Ensuring employee engagement initiatives are implemented.
- Comply with 100% ZTP (Zero Tolerance Policy).
- Prepare requisite business dashboard and duly report / review with Hub team and Area Manager

as required.
- Budgeting and Accounting Cash and Hub Imprest / Petty Cash expenses as appropriate.
- SOP Adherence at all times and compliance with Service Level Agreement.
- Maintain the cost per shipment (CPS) as per budget.
- Ensure Profitable operations.
- Coordinate with respective departments and adhere to commercial and statutory compliance.
- Conduct team meetings, motivate team and control attrition.
- Fill gaps in employee headcount within turnaround time.
- Ensure team leaders and other hub team members are trained well.
- Managing environmental bodies.
- Continuously improve in reducing error rate in Operations Management
- Ensure safety of people, facility and shipment at all times.
- Maintain high quality facilities and people hygiene.
- Grievance Handling and Conducting Open House/meetings with Hub teams and identify gaps.
- Follow up and coordinate with departments based on open house discussions / findings and take

necessary action as appropriate.




- Escalate any information related to the organization to appropriate departments and seniors for

taking necessary actions.
- Ensure Achievement of Key Performance Indicator for the Hub and set goals for the team

accordingly.
- Coordination and execution with local vendors.
- Collection of cash, accounting and reconciliation with ERP and deposit as per operation standard.
- Accountable for all recoveries.
- Accountable for stock audit, reconciliation and accuracy at any point of time.
- Monitoring Team Leaders performance, tracking of undelivered shipment on a real time basis

and taking proactive action for delivery.
- Identification of potential Team Leader candidates for internal career progression.
- Achieving capacity utilization as per target.
- Has complete knowledge of PIN codes and routes assigned to the Hub.

Mail ID: [email protected]

Mobile No:(phone hidden)

Preferred candidate profile

Role: Cluster / Hub Manager, Industry Type: Internet (E-Commerce), Department: Procurement & Supply Chain, Employment Type: Full Time, Permanent Role Category: SCM & Logistics Education UG: Any Graduate read more

Key Skills Skills highlighted with ‘‘ are preferred keyskills Last Mile Delivery Last MileHub Operations

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