Job Opening: Hotel Operations Executive
Shift: 247 Rotational Shifts
Job Responsibilities:
- Handle incoming and outgoing calls from travel agents and hotel suppliers.
- Manage HCN (Hotel Confirmation Number) verification and booking reconfirmations.
- Reconcile bookings with suppliers and coordinate for timely resolution.
- Handle booking amendments, cancellations, payment issues, technical problems, and voucher-related queries.
- Manage escalations via calls and emails with professionalism and empathy.
- Follow up on pending and unresolved bookings and inquiries.
Required Skills:
- Excellent verbal and written communication skills.
- Strong coordination, active listening, and problem-solving abilities.
- Ability to handle multiple tasks and work in a rapid-paced environment.
- Flexibility to work in 247 rotational shifts.
Interested candidates can share their CV at
[email protected] & (phone hidden)
📌 Hotel Operations Manager (Mumbai)
🏢 Riya Group
📍 Mumbai