HOSTESS – REAL ESTATE EXPERIENCE CENTRE

Role Overview

We are looking for a polished, confident and well-presented Hostess to be the first point of contact for guests visiting our premium Real Estate Experience Centre. The role is responsible for creating a warm, qualified and seamless guest experience while coordinating closely with the Sales Team and ensuring the smooth day-to-day functioning of the Experience Centre.

Key Responsibilities

Guest Welcome & Hospitality

- Warmly welcome and greet every guest entering the Experience Centre.
- Understand the purpose of the guest's visit and ensure they are attended to promptly.
- Offer refreshments and ensure a comfortable and premium hospitality experience.
- Maintain a courteous, professional and welcoming attitude throughout the guest's visit.
- Manage guest waiting areas and ensure no visitor is left unattended.

Sales Team Coordination

- Identify the requirement and nature of the guest's visit and connect them with the appropriate Sales Manager/Relationship Manager.
- Inform the concerned salesperson about the arrival of scheduled and walk-in guests.
- Coordinate appointments, meetings and property presentations with the Sales Team.
- Maintain smooth communication between guests and sales representatives.
- Ensure proper handover of every qualified guest to the relevant sales team member.

Experience Centre Operations

- Manage the day-to-day front-of-house operations of the Experience Centre.
- Ensure that the reception, lounge, meeting rooms and guest areas remain clean, organised and presentable at all times.




- Monitor overall floor readiness before opening and throughout operating hours.
- Coordinate with housekeeping, pantry, security and other support staff as required.
- Ensure brochures, property information, presentation material and other sales collateral are available and properly organised.
- Monitor availability of refreshments, stationery and other guest amenities.

Guest Experience Management

- Ensure every guest receives a consistent premium experience from arrival to departure.
- Assist guests with directions, seating and movement within the Experience Centre.
- Coordinate property presentations, walkthroughs and meetings when required.
- Handle basic guest queries professionally and direct technical/property-related queries to the Sales Team.
- Collect relevant guest information and ensure accurate visitor records are maintained.
- Follow up internally on pending guest requirements and appointments.

Floor & Presentation Standards

- Maintain the highest standards of grooming, etiquette and professional conduct.
- Ensure the Experience Centre maintains a luxury, clean and organised appearance throughout the day.
- Regularly check meeting rooms, reception, display areas and guest lounges.
- Ensure all lights, screens,



displays, music and presentation areas are functioning and properly set.
- Immediately report operational issues, maintenance requirements or guest concerns to the concerned manager.

Administrative Responsibilities

- Maintain daily visitor and appointment records.
- Assist with maintaining guest databases and lead information.
- Coordinate incoming calls and basic enquiries when required.
- Support the Sales and Management Team with scheduling, guest coordination and other front-office requirements.
- Prepare daily/periodic reports related to visitor footfall, appointments and guest interactions as required.

Candidate Profile
- Excellent communication and interpersonal skills.
- Pleasant, confident and sophisticated personality.
- Well-groomed and professionally presented.
- Strong hospitality and guest-handling skills.
- Ability to coordinate with multiple teams simultaneously.
- Good organisational and time-management skills.
- Comfortable working in a premium/luxury real estate environment.
- Prior experience in luxury hospitality, premium retail, real estate, hotels, aviation or corporate front-office roles will be preferred.

Key Objective of the Role To ensure that every guest entering the Experience Centre receives a premium, personalised and seamless experience, while ensuring efficient coordination between the guest, Sales Team and Experience Centre operations. Pay: ₹30,000.00 - ₹45,000.00 per month

Language

- Fluent English (Required)

Work Location: In person

📌 Hostess (Noida)
🏢 Chalet dor
📍 Noida