Company Brief:

SaffronStays curates private vacation home experiences, making our guests' vacations authentic and memorable. We bring to our guests unforgettable, private, and exclusive vacation homes where families can bond with loved ones whilst enjoying home-like hospitality and certainty of service standards.

We have 150+ homes in the best destinations across Maharashtra (Alibaug, Lonavala, Pune, Karjat, Khandala, Nashik, Igatpuri, Kamshet, Wada) and Goa & are looking to increase our presence on a national level.

Designation : Operations Manager

Department : Hospitality Operations

Location : Goa

Roles and Responsibility:

- Scheduling and conducting Weekly, Monthly, and Quarterly Audits of properties.
- Conducting Launch and other critical audits
- Following up on urgent needs /upgrades at properties
- Conducting regular training sessions for the team
- Evaluating employee’s performance and sharing feedback with reporting authority
- Work collaboratively with other departments to make sure operations are running smoothly in tandem with one another
- Anticipate all guest needs and respond promptly & accordingly.
- Ensure Guest oriented approach is cultivated and maintained in the team
- Maintain standards for staff performance and customer service




- Assisting Operations managers in drawing short-term and long-term action plans
- Guiding and Assisting supervisors in day-to-day operations
- Support supervisors in critical decision making
- Conducting monthly and quarterly reviews with the team and setting goals for the next month
- Ensuring effective communication across teams and departments
- Contribute to cost optimization in the region
- Ensuring all the guests’ feedback/ complaints are addressed on priority by the team
- Taking guest feedback and maintaining a cordial relationship with regular guests
- Ensuring all the financial transactions are recorded with precision
- Ensuring the travel and other expenses are as per budgets
- Rolling out recent processes and guiding team members in the process.
- Exploring opportunities for new guest experiences
- Contribute to improving processes for efficient operations
- Ensuring the product and service quality is as per standard operating procedures
- Assisting other departments to achieve common business goals

Requirements :

- Excellent communication skills.
- Excellent coordination skills.

Qualification : Bachelor's Degree in Business/Management/Hospitality Company Website is : www.saffronstays.com

📌 Hospitality Operations Manager - Goa
🏢 SaffronStays
📍 Goa