URGENT HIRING GUEST RELATIONS OFFICER

Department: Guest Relations

Industry: Healthcare / Hospital

Location: Gurugram

Experience: 14 Years

Job Summary

We are looking for a confident, well-groomed and patient-focused Guest Relations Executive (GRE) to ensure an excellent experience for patients, attendants and visitors throughout their hospital journey.

Key Responsibilities

- Welcome and assist VIP patients, attendants and visitors professionally.
- Guide patients regarding appointments, registration, admissions, diagnostics, billing and other hospital services.
- Handle patient/attendant queries, complaints and feedback effectively.
- Coordinate with clinical and non-clinical departments for timely resolution of concerns.
- Assist VIP and special-category patients as required.
- Monitor patient waiting areas and ensure smooth patient movement.




- Conduct patient rounds and identify service-related concerns.
- Collect and maintain patient feedback and complaint records.
- Support patient experience and service-quality initiatives.
- Ensure compliance with hospital policies, SOPs and service standards.

Candidate Profile
- Graduate in any discipline.
- 14 years of experience in Guest Relations, Patient Relations, Front Office, Hospitality, Customer Service or Healthcare.
- Excellent communication and interpersonal skills.
- Pleasant personality with qualified grooming.
- Strong customer/patient service orientation.
- Good coordination and problem-solving skills.
- Proficiency in MS Office.

If Interested kindly share you CV to [email protected]/ WA to (phone hidden).

📌 Hiring Guest Relation (Female)- Sec 51 Artemis Hospitals ,Gurgaon (Delhi)
🏢 Artemis Medicare
📍 Delhi