To Manage and works for active communication among the residents, co-workers, superiors.

- Providing help and advice to residents/tenants in case any help they ask for.

- Communicating courteously with residents by telephone, email and face to face.

- Manage the help desk reception area, greeting residents, visitors, and vendors professionally

- Maintain accurate records of all resident interactions and service requests in the property management system.

- Log, track, and coordinate maintenance requests and complaints through the work order system.

- Investigating and solving residents' problems.

- Liaise with Security team in case of lost and found and communicate with residents.

- Keeping accurate records of discussions or correspondence with residents.

- Producing written information for residents, often involving use of computer packages/software;

- Developing feedback or complaints procedures for residents to use.





- Get residents feedback and liaise with respective departments HODs for any remedial action.

- Perform all work as assigned by the Property Manager as deemed necessary to maintain and operate the Mall at an optimum level.

- Follow up on pending service requests to ensure timely resolution

- Coordinate with maintenance, housekeeping, security, and vendor teams for service delivery

- Escalate urgent issues to property management as appropriate

- Maintain service request logs and generate reports as required

- Maintain resident databases and contact information

- Assist with move-in and move-out documentation and coordination

- Process facility booking requests for common areas and amenities

- Handle visitor registration and access card/key management

- Maintain records of deliveries, courier packages, and mail distribution.

📌 Helpdesk Executive (Kolkata Metropolitan Area)
🏢 JLL
📍 Kolkata Metropolitan Area