Role & responsibilities

- Manage and oversee the complete day-to-day operations of the Home Healthcare branch.

- Lead and supervise Nursing Staff, General Duty Assistants (GDAs), Caregivers and other field operations personnel.

- Ensure smooth onboarding, deployment and management of home healthcare staff as per patient requirements.

- Conduct patient assessments and home visits before service onboarding to understand patient needs and recommend appropriate care plans.

- Perform regular follow-up visits after onboarding to ensure quality of care, patient satisfaction and service continuity.

- Act as the primary face of Company's for patients and their families in the assigned city, ensuring a high standard of customer experience.

- Coordinate with referral partners, doctors and hospitals for seamless transition of patients to home care services.

- Ensure compliance with company SOPs, documentation, quality standards and operational protocols.

- Manage staff scheduling, attendance, performance monitoring and issue resolution.





- Handle customer escalations and ensure timely resolution of service-related concerns.

- Coordinate with HR for recruitment, induction and training of field staff.

- Monitor branch performance, operational KPIs and submit daily, weekly and monthly MIS reports to management.

- Work closely with the Business Development team to support branch growth while maintaining excellent service quality.

Preferred candidate profile

- Solid leadership and team management skills.

- Excellent communication, interpersonal and customer relationship management abilities.

- Ability to manage multiple teams and operations simultaneously.

- Problem-solving mindset with strong decision-making capabilities.

- Comfortable with field visits and patient interactions.

- Proficient in MS Office and operational reporting.

- Must possess a two-wheeler/four-wheeler and a valid driving license.

📌 Healthcare Operations Manager homecare (Jaipur)
🏢 Shaleen Management Consultants
📍 Jaipur