Location: HCC office, Delhi NCR

Role type: Full-time, office-based

Travel: As required for alumni engagement and HCC Programs

Role purpose: The Community Outreach Manager will build and lead HCC alumni engagement program. The role will help former beneficiaries and their families reconnect with HCC, develop meaningful relationships across the alumni community, and create opportunities for alumni to participate, mentor, contribute, and stay connected.

This is a senior program and communications role.

Key responsibilities

-Develop and manage an alumni engagement program, including its objectives, activities, annual calendar, and measures of progress.

Build trusting, respectful relationships with alumni, families, community members, and HCC colleagues.

- Plan and lead outreach through appropriate channels, such as calls, messages, newsletters, events, and online or in-person meetings.
- Write, adapt, and review clear, culturally appropriate communications in Hindi and English, including personalized messages, invitations, newsletters, alumni stories, forms, and program updates.
- Identify alumni interests, skills, locations, occupations, and willingness to participate, and use this understanding to develop relevant engagement opportunities.
- Create opportunities for alumni to connect with and support one another through mentoring, knowledge-sharing, events, volunteering, and other forms of participation.
- Coordinate alumni events and activities, including planning, invitations, follow-up, and coordination with HCC staff.
- Work with HCC leadership and program colleagues to ensure that outreach reflects HCC's values, priorities, and safeguarding expectations.
- Collaborate with the CRM implementation partner to explain the program's communication and outreach needs, review user-facing forms and message workflows, and test whether the resulting system supports the work.




- Use approved CRM and communication tools to plan and record outreach, maintain accurate interaction notes, and follow agreed data-protection procedures.
- Gather feedback from alumni and use it to improve the program and communications.

Required experience and capabilities

- Strong written and spoken communication in both Hindi and English.
- Demonstrated experience in community-building, alumni relations, program coordination, stakeholder engagement, communications, or a related area.
- Excellent relationship-building skills and the ability to communicate with people from varied backgrounds with warmth, respect, and discretion.
- Robust writing and editing ability, including the ability to adapt tone and content for different audiences.
- Experience taking ownership of program or projects and following them through from planning to delivery.
- Experience creating communications content such as newsletters, stories, invitations, updates, or campaign messages.
- Good organisational skills, judgement, and follow-through.
- Willingness to work from the HCC office and travel when required. Preferred, not essential

- Experience engaging alumni, students, families, community networks, or beneficiaries of education or social-impact programs.
- Familiarity with CRM systems, spreadsheets, databases, email tools, or messaging platforms.
- Comfort learning new digital tools and using them responsibly to support outreach.
- Experience coordinating events, mentorship programs, volunteers, or community initiatives.

What this role is not The Outreach Manager will help define and use HCC's outreach processes and understand the Alumni CRM System we are developing, but will not be expected to:

- Design the CRM's technical architecture.
- Build custom modules, integrations, or automations.
- Lead technical data migration or resolve complex duplicate-record cases.
- Spend most of their time on routine data entry or bulk calling.

📌 Hans Alumni Community Outreach Manager (Gurugram)
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📍 Gurugram