Company Description Sakura Pan-Asian is a fine dining restaurant that showcases the bold flavors and rich heritage of Pan-Asian cuisine in an elegant setting. The culinary team focuses on premium ingredients and authentic techniques to deliver an elevated dining experience.

Guests enjoy thoughtfully crafted dishes that highlight diverse regions of Asia. The restaurant is committed to refined service standards and exceptional hospitality. Team members are encouraged to contribute to a welcoming atmosphere that enhances every guest’s journey of taste and elegance.

Role Description The Guest Relations Executive will be responsible for welcoming guests, managing reservations, and ensuring a seamless fine dining experience from arrival to departure. Day-to-day tasks include greeting and seating guests, coordinating with the service and kitchen teams, handling inquiries and feedback, and maintaining an organized reception and waiting area.

The role also involves supporting upselling and promotions, managing guest records, and resolving concerns in a professional and courteous manner. This is a full-time, in office role based at Sakura Pan-Asian in Vadodara,



requiring presence during restaurant operating hours, including evenings, weekends, and holidays as needed.

Qualifications

- Strong Guest Relations and Customer Service skills to create a welcoming, personalized experience for each visitor.
- Excellent Communication abilities, both verbal and written, to interact clearly and professionally with guests and team members.
- Experience in Sales and upselling in a hospitality or restaurant environment to support revenue growth.
- Proficiency in Receptionist Duties, including managing reservations, phone calls, and guest check-ins and check-outs.
- Prior experience in fine dining or upscale hospitality is preferred.
- Professional appearance, courteous demeanor, and the ability to remain calm under pressure.
- Strong organizational skills, attention to detail, and basic computer literacy for reservation and POS systems.
- Ability to work flexible hours, including evenings, weekends, and holidays, as part of an on-site team in Vadodara.

📌 Guest Relations Executive (Vadodara)
🏢 Sakura Pan-Asian
📍 Vadodara