Responsibilities

- Welcome guests: Greet guests and review arrival lists

- Manage special requests: Arrange for flowers, room decorations, and dietary preferences

- Provide information: Answer questions about the property and area, and promote services

- Address complaints: Respond to customer complaints and escalate to a manager when needed

- Maintain records: Keep records of customer interactions, transactions, comments, and complaints

- Prepare reports: Prepare weekly and monthly reports

- Handle admin tasks: Organize and maintain files, deliver mail, and answer emails and phone calls

- Up-sell and cross-sell: Promote additional services or amenities

- Ensure compliance: Ensure compliance with health and quality standards

Skills

- A positive, empathetic, and professional attitude

- Excellent written and verbal communication skills

- Superb interpersonal skills
- The ability to work comfortably in a fast paced setting

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits

- Cell phone reimbursement

- Food provided

- Provident Fund

Experience

- total work: 5 years (Required)

Work Location: In person

📌 Guest Relation Executive (Pune)
🏢 GRD Miracles Realtors
📍 Pune