Hiring for one of our leading clients, a large-scale IT services and technology solutions organization.

Role: Group Project Manager - Delivery & Resource Management

Location: Bangalore / Hyderabad

Experience: 15–22 Years

Employment Type: Full time

Level: Senior Management / Delivery Leadership

About the Role

We are looking for an experienced Group Project Manager / Senior Delivery Leader to lead large-scale technology delivery, project governance, resource allocation and staff augmentation initiatives across multiple client accounts.

The ideal candidate will have extensive experience working with a large IT services / technology services organization and managing complex delivery environments involving multiple projects, accounts, teams and stakeholders.

This role requires a strong combination of Program/Project Management, Service Delivery, Resource Management, Capacity Planning, Client Management and Commercial ownership . The individual will be responsible for ensuring the right talent is deployed against the right requirements, delivery commitments are met, and client relationships and account outcomes remain strong.

The role will work closely with business leadership, delivery teams, talent acquisition, account managers and clients to build scalable delivery and resource deployment models.

Key Responsibilities

1. Program & Project Management

- Lead multiple concurrent projects/programs across clients, accounts and technology areas.
- Own end-to-end delivery governance covering scope, timelines, milestones, dependencies, risks and outcomes.
- Establish project governance mechanisms including reviews, dashboards, steering committees and escalation frameworks.
- Track SLAs, KPIs, SLOs and delivery commitments across programs.
- Drive issue resolution, risk mitigation and escalation management.
- Ensure successful transitions, project mobilization and operational handover.

1. Resource Allocation & Capacity Planning

- Own resource planning, allocation and utilization across multiple projects and client accounts.
- Assess current and future resource requirements based on project pipeline, demand forecasts and delivery commitments.
- Develop capacity plans covering skills, experience levels, locations and availability.
- Optimize utilization and identify opportunities for redeployment of existing talent.
- Work closely with recruitment/talent teams to identify hiring requirements and close critical skill gaps.
- Build scalable processes for resource deployment across multiple accounts.

1. Staff Augmentation & Managed Delivery

- Lead delivery for staff augmentation / resource augmentation engagements across technology and business functions.
- Understand client requirements and translate them into resource plans, skill requirements and deployment strategies.




- Partner with sales/business development teams during solutioning, estimation and client discussions.
- Support creation and review of SOWs, staffing plans, commercials and contractual deliverables.
- Monitor deployed resources, performance, utilization, extensions, replacements and ramp-down/ramp-up requirements.
- Develop long-term client relationships and identify opportunities for account expansion.

1. Client & Stakeholder Management

- Act as a senior point of contact for key clients and stakeholders.
- Conduct regular governance reviews and executive-level discussions.
- Build strong relationships with client leadership, program sponsors and business stakeholders.
- Manage escalations and ensure timely communication during critical delivery situations.
- Present program health, financials, risks, resource requirements and delivery metrics to senior leadership.

1. Financial & Commercial Management

- Own or support P&L;, budget, cost and resource economics for assigned programs/accounts.
- Track project profitability, resource costs, utilization and financial performance.
- Ensure projects remain within approved budgets and commercial commitments.
- Support commercial negotiations, SOW reviews, change requests and resource pricing discussions.
- Identify opportunities to improve margins and operational efficiency.

1. Delivery Excellence & Process Improvement

- Establish standardized delivery and governance frameworks across accounts.
- Drive continuous improvement across incident, problem, change, request and service management processes.
- Identify operational bottlenecks and implement scalable solutions.
- Build dashboards and reporting mechanisms for delivery, utilization, capacity and performance.
- Promote automation, process standardization and technology-led delivery improvements.

1. Team Leadership

- Lead and mentor project managers, delivery managers, technical leads and other delivery professionals.
- Build high-performing, multi-disciplinary teams across locations.
- Drive performance management, capability development and succession planning.
- Identify skill gaps and work with internal teams to create upskilling initiatives.
- Foster a culture of accountability, ownership and delivery excellence.

Key Success Metrics The role will be measured on:

- On-time and within-budget project/program delivery




- Resource utilization and capacity optimization
- Resource deployment and fulfillment TAT
- Client satisfaction and retention
- SLA / KPI adherence
- Revenue and gross margin performance
- Staff augmentation ramp-up and deployment
- Resource productivity and bench optimization
- Escalation resolution
- Account growth and expansion opportunities
- Process efficiency and delivery governance

Ideal Candidate Profile

- 15-22 years of overall experience in IT services, technology consulting, managed services or large-scale delivery organizations.
- Strong experience in Program Management / Project Management / Service Delivery Management .
- Experience managing multiple projects, accounts or delivery units simultaneously .
- Demonstrated experience in resource allocation, capacity planning and workforce management .
- Strong exposure to staff augmentation / resource augmentation / managed services models.
- Experience working with large IT services organizations or comparable organizations will be preferred.
- Experience managing large distributed teams across multiple geographies.
- Strong client-facing and executive stakeholder management experience.
- Exposure to P&L;, budgeting, utilization, commercials and SOW management .
- Strong understanding of delivery governance, risk management and operational excellence.
- Excellent communication, presentation, negotiation and leadership skills.

Preferred Technical / Domain Exposure Candidates with experience across one or more of the following will be preferred:

- Cloud & Infrastructure Services
- AWS / Azure
- Digital Engineering
- Application Development & Maintenance
- IT Operations / Managed Services
- DevOps
- Enterprise Technology Services
- ITIL / Service Management
- Cloud Migration & Transformation
- Global Delivery Models

Education & Certifications

- Bachelor's or Master's degree in Computer Science, Information Technology, Engineering, Management or a related discipline.
- PMP / PRINCE2 / ITIL / Scrum / other relevant certifications will be an advantage.
- MBA / Executive Management qualification from a reputed institution will be an added advantage.

What We Are Looking For We are looking for someone who has operated at scale and understands how large technology services organizations manage delivery, people, capacity and client commitments.

The ideal candidate should be able to operate across three dimensions:

Client → Delivery → People

You should be equally comfortable discussing a client escalation with senior stakeholders, reviewing a program dashboard with delivery managers, and deciding how 50+ resources should be allocated across competing project requirements.

This is a hands-on leadership role , not a conventional project coordination position.

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