12 Oct
|
WNS Holdings
|
Mumbai
12 Oct
WNS Holdings
Mumbai
- Experience Range: 11 to 15 Years
- Music or entertainment industry experience preferred.
- Manage royalty calculation, validation, reporting, and payment processes.
- Ensure processing is completed accurately and within agreed SLAs/TATs.
- Review royalty statements, contracts, and supporting data to identify discrepancies.
- Lead and manage the operations team, including workload allocation, performance, and development.
- Coordinate with clients and internal stakeholders to resolve queries and exceptions.
- Drive process improvements, automation, and quality initiatives.
- Monitor KPIs, SLA performance, quality, productivity, and operational risks.
- Ensure compliance with client policies, contracts, and internal controls.
- Prepare and present regular operational and performance reports to stakeholders.
- Manage escalations and support audits as required.
Shift Timing- US/UK shift
Job Location- Vikhroli - WFO only
📌 Group Manager- Royalty Audit/ Reporting (Mumbai)
🏢 WNS Holdings
📍 Mumbai