Position: Global Customer Service Associate

Department: International BPO

Experience: 6+ Months of International BPO Experience

Employment Type: Full-Time

Job Summary

We are looking for enthusiastic and customer-focused individuals to join our team as Customer Service Associates. The ideal candidate should have excellent communication skills, a positive attitude, and the ability to resolve customer queries efficiently while ensuring a great customer experience.

Key Responsibilities

- Handle customer inquiries through phone calls, emails, chats, or other communication channels.
- Provide accurate information about products, services, and company policies.
- Resolve customer complaints and queries professionally and efficiently.
- Maintain accurate records of customer interactions and transactions.
- Follow up with customers to ensure their concerns are resolved.




- Coordinate with internal teams to address customer issues.
- Maintain a high level of customer satisfaction and service quality.
- Meet performance targets related to customer satisfaction, response time, and query resolution.

Required Skills
- Excellent verbal and written communication skills.
- Robust interpersonal and problem-solving abilities.
- Positive listening skills and a customer-first approach.
- Ability to handle customer concerns patiently and professionally.
- Basic computer knowledge and familiarity with MS Office.
- Ability to multitask and work in a fast-paced environment.
- Good time management and coordination skills.

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits

- Food provided
- Provident Fund

Work Location: In person

📌 Global Customer Service Associates (Navi Mumbai)
🏢 Taranta Consultancy
📍 Navi Mumbai