Key Responsibilities

National Operations Leadership

- Lead day-to-day logistics operations across multiple locations and regions in India

- Drive consistent operational standards and best practices across branches

- Monitor branch-wise performance against operational and business objectives

- Establish, track and review key operational KPIs

- Ensure seamless coordination between branches, customers, transporters and internal teams

Team &

- People Management

- Lead Regional Managers, Branch Managers, Executives and operations teams

- Manage and develop teams of

50+ employees

- Set objectives, monitor productivity and conduct regular performance reviews

- Identify manpower requirements and work with HR on recruitment and workforce planning

- Build a performance-driven culture and develop second-line leadership

Logistics Operations

- Oversee transportation, distribution, warehousing, inventory handling and reverse logistics

- Ensure timely movement and delivery of shipments across locations

- Improve TAT, delivery performance, order fulfillment and operational efficiency

- Ensure effective implementation of SOPs across branches

- Monitor inventory accuracy, warehouse utilization and resource utilization

Customer &

- Key Account Management

- Own relationships with key customers and act as an escalation point for critical operational issues

- Monitor SLA adherence, customer complaints and service quality

- Participate in customer reviews and operational discussions

- Work closely with Business Development and Key Account teams to implement customer requirements





- Build solid long-term relationships through consistent service delivery

Cost Control &

- Business Performance

- Drive operational cost optimization without compromising service quality

- Monitor transportation, manpower, warehouse, handling and other operational costs

- Identify and implement opportunities to improve productivity and profitability

- Monitor branch-level profitability and budgets

- Ensure optimum utilization of manpower, vehicles, warehouse space and other resources

Process Improvement &

- Technology

- Identify operational gaps and implement corrective and preventive actions

- Standardize processes, SOPs and reporting across locations

- Drive continuous improvement initiatives across operations

- Use MIS, dashboards and data analytics for operational decision-making

- Identify opportunities for automation and technology adoption

Compliance, Risk &

- Controls

- Ensure compliance with company policies, statutory requirements and customer-specific SOPs

- Maintain operational documentation and controls across locations

- Conduct operational audits and ensure timely closure of observations

- Identify operational risks and implement mitigation measures

- Maintain safety and security standards across branches and warehouses

MIS &





- Performance Reporting

- Review daily, weekly and monthly performance reports across locations

- Track key metrics including:

- On-Time Delivery

- TAT

- SLA Compliance

- Inventory Accuracy

- Order Fulfillment

- Manpower Productivity

- Cost per Shipment/Order

- Customer Complaints

- Warehouse Utilization

- Branch Profitability

- Present operational performance, key challenges and improvement plans to senior management

What We Are Looking For

- 10–15+ years of experience in logistics, transportation, 3PL, express logistics, warehousing, distribution or related supply-chain operations

- Proven experience managing

PAN-India or large multi-location operations

- Experience managing

20+ branches/locations or a similarly complex operational network

- Experience managing

50+ employees/large operations teams

- Strong exposure to transportation, distribution, warehousing, inventory, hub/branch and reverse logistics

- Proven experience with

P&L;, budgets, cost control and productivity improvement

- Strong understanding of operational KPIs including TAT, OTD, SLA, inventory accuracy and customer service

- Experience handling large/key customer accounts and operational escalations

- Strong people-management and team-development capabilities

- Ability to work as a strategic and hands-on leader

- Strong process orientation with a data-driven approach to decision-making

- Experience with MIS, dashboards and operational reporting

- Good English communication and stakeholder-management skills

📌 General Manager - Operations (Mumbai)
🏢 GoodSpace AI
📍 Mumbai