– Front Office Supervisor

Company: Crestmont Hotels

Department: Front Office

Industry: Hospitality

Position: Front Office Supervisor

Experience: 2–3 Years

Location: As per hotel requirement

Job Summary

We are looking for a qualified and customer-oriented Front Office Supervisor to manage daily front desk operations, supervise front office staff, and ensure excellent guest service. The ideal candidate should have strong communication, leadership, and problem-solving skills, preferably with experience in the hotel industry.

Key Responsibilities

- Supervise daily front office operations, including guest check-in and check-out.
- Ensure a smooth and pleasant guest experience throughout their stay.
- Manage room reservations, guest inquiries, and special requests.
- Handle guest complaints professionally and resolve issues promptly.
- Supervise, guide, and train front office team members.
- Coordinate with Housekeeping, Reservations, F&B;, and other departments.
- Maintain accurate guest records, reports, and front office documentation.
- Monitor room availability, occupancy, and billing procedures.
- Ensure compliance with hotel policies,



service standards, and SOPs.
- Assist the Front Office Manager in daily operations and reporting.

Required Skills & Qualifications
- Graduate or diploma in Hotel Management or a related field.
- 2–3 years of experience in Front Office operations, preferably in the hospitality industry.
- Good communication and interpersonal skills.
- Strong customer service and problem-solving abilities.
- Knowledge of hotel PMS software and reservation systems.
- Ability to manage a team and work in shifts.
- Professional appearance and a guest-focused attitude.

How to Apply Interested candidates can share their updated resumes at [email protected].

Pay: Up to ₹18,000.00 per month

Advantages

- Food provided
- Paid time off
- Provident Fund

Application Question(s):
- What is Your Current Location?
- Do you have hotel Experience?
- How many experience you have in hotel industry?
- What is Your Current Salary ?
- What is Your Salary Expectation?
- How soon you can join?

Work Location: In person

📌 Front Office Supervisor (Dehradun)
🏢 Crestmont Hotels u0026 Resorts
📍 Dehradun