Company: Bloom Hotels

Location: Gurugram, Haryana

Department: Front Office

Job Type: Full-Time

About the Role

Bloom Hotels is looking for a proactive and guest-focused Front Office Team Leader to supervise daily front desk operations, support the front office team, and ensure a smooth and memorable guest experience. The ideal candidate should have strong communication, leadership, and problem-solving skills.

Key Responsibilities

- Supervise daily front office operations, including check-ins, check-outs, reservations, and guest inquiries.
- Lead, guide, and support Front Office Associates to ensure productive operations and service quality.
- Ensure all guests receive a warm welcome and prompt, professional assistance.
- Handle guest complaints, feedback, and escalations effectively.
- Coordinate with Housekeeping, Maintenance, and other departments to ensure room readiness and smooth operations.
- Monitor room availability, occupancy, room allocation, and guest requests.
- Ensure accurate guest billing, cash handling, payment processing, and shift handovers.




- Maintain guest records and ensure accurate updates in the Property Management System (PMS).
- Ensure compliance with hotel SOPs, service standards, and company policies.
- Support the Duty Manager and Front Office Manager in achieving operational targets and guest satisfaction goals.
- Assist in staff training, shift planning, and maintaining team discipline.

Candidate Requirements
- Previous experience in front office operations, preferably in a hotel.
- Prior supervisory or team-handling experience will be an advantage.
- Strong communication, interpersonal, and leadership skills.
- Good knowledge of hotel PMS, reservations, billing, and front desk procedures.
- Ability to handle guest concerns and operational challenges calmly.
- Guest-centric attitude with a skilled and presentable approach.
- Flexibility to work rotational shifts, weekends, and public holidays.

Pay: ₹20,000.00 - ₹24,000.00 per month

Benefits

- Food provided
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Front Office Team Leader (Gurugram)
🏢 bloom Hotel Group
📍 Gurugram