Company Description Taxcart is a global tax engine that automates sales tax, VAT, and GST in online checkouts, invoices, and ERP systems. Through a single integration and transparent flat-rate pricing, Taxcart helps businesses simplify cross-border selling and stay compliant with complex tax regulations.

The platform automatically applies correct taxes to every transaction, reducing manual work and errors for finance and operations teams. As a growing technology company, Taxcart focuses on efficiency, reliability, and ease of use for customers worldwide.

Role Description The Front Desk Staff role at Taxcart is a full-time remote position focused on providing professional and courteous first-line support to customers and internal teams. Day-to-day responsibilities include answering and directing phone calls, responding to email and chat inquiries, and managing incoming requests to the appropriate departments.

The role involves maintaining accurate records of customer interactions, supporting appointment scheduling or meeting coordination, and ensuring prompt follow-up on outstanding queries.

Front Desk

Staff will collaborate with operations, support,



and sales teams to deliver a consistent, high-quality experience and uphold Taxcart’s service standards in a fully remote environment.

Qualifications

- Candidates should possess strong Phone Etiquette and core Receptionist Duties skills, including handling calls, routing inquiries, and managing front-line communication.
- Candidates should possess excellent Customer Service and Communication skills to interact professionally with diverse customers and internal stakeholders.
- Candidates should possess solid Computer Literacy skills, including comfort with email, chat tools, office software, and basic CRM or ticketing systems.
- Solid organizational skills, attention to detail, and the ability to manage multiple tasks in a remote work setting.
- Dependable time management, self-motivation, and the ability to work independently while collaborating with distributed teams.
- Prior experience in a front desk, administrative, or customer-facing role is preferred.
- Familiarity with technology, SaaS products, or finance/tax-related services is an advantage.

📌 Front Office Receptionist (India)
🏢 Taxcart
📍 India