Key ResponsibilitiesA.

Front Desk

Operations

- Welcome guests warmly and create a positive first impression of the resort.

- Handle guest check-in, check-out, room allocation, and registration procedures efficiently.

- Verify guest identification and complete registration formalities in accordance with applicable requirements.

- Coordinate with Housekeeping to ensure room readiness and timely room allocation.

- Manage room keys, guest records, arrival lists, departure lists, and occupancy reports.

- Ensure all front desk procedures are followed according to hotel standards.

- Handle walk-in enquiries and direct booking requests professionally.

B. Reservations and Booking Coordination

- Coordinate with the Reservations and Sales teams regarding bookings, amendments, cancellations, and special requests.

- Verify booking details, room categories, meal plans, occupancy, tariffs, and inclusions before guest arrival.

- Review reservations received through OTAs, travel agents, corporate clients, and direct channels.

- Ensure special requests, VIP arrivals, group bookings, and repeat guest preferences are communicated to the relevant departments.

- Check rate plans and payment conditions to avoid billing discrepancies.

- Assist in managing overbooking situations and room availability under the direction of the Front Office Manager.

- Maintain accurate records of booking changes and guest communications.

C.

Guest

Relations and Complaint Handling

- Assist guests with enquiries about resort facilities, restaurant timings, transport, sightseeing, and local attractions.

- Handle guest complaints calmly and professionally, taking prompt action to resolve service issues.

- Coordinate with Housekeeping, Maintenance, Restaurant, and other departments to fulfil guest requests.

- Follow up on pending complaints and ensure timely resolution.

- Maintain a professional approach when dealing with difficult situations.





- Support guest satisfaction initiatives and encourage feedback through appropriate hotel channels.

D. Billing and Cashiering

- Prepare and settle guest bills accurately, including room charges, food and beverage expenses, and other applicable services.

- Verify room tariffs, meal plans, extra-person charges, supplements, discounts, and approved concessions.

- Handle cash, card payments, UPI transactions, and approved payment methods according to hotel procedures.

- Ensure advance payments, deposits, outstanding balances, and refunds are recorded correctly.

- Coordinate with the Accounts team for billing corrections, credit approvals, and payment reconciliation.

- Ensure proper documentation and settlement of travel agent, corporate, and group accounts.

- Maintain cashier records and complete shift handover procedures accurately.

E. Coordination with Other Departments

- Coordinate with Housekeeping for room status, cleaning priorities, room discrepancies, and guest amenities.

- Inform the Restaurant and Kitchen teams about guest meal plans, group movements, packed breakfasts, and special dietary requirements.

- Coordinate with Maintenance for room defects and urgent repairs.

- Communicate group arrivals, departures, rooming lists, and special arrangements to the concerned departments.

- Maintain effective communication with Sales and Reservations regarding rate confirmations and booking commitments.

F.

Guest

Records and Compliance

- Maintain accurate guest registration records and complete required statutory reporting.

- Follow applicable guest identification, foreign guest reporting, and local compliance procedures.

- Maintain confidentiality of guest information and payment details.

- Ensure proper handover of pending issues, guest requests, cash, and significant information between shifts.

- Maintain records, reports, and documents as required by management.

- Follow hotel security, emergency, and data protection procedures.

Pay: ₹14,800.00 - ₹18,000.00 per month

Work Location: In person

📌 Front Office Executive (Receptionist) (Goa)
🏢 Le Seasons Beach Resort
📍 Goa