Location: Devala, Nilgiri – Kerala/Tamil Nadu Border
Salary: ₹20,000 – ₹22,000 per month
Industry: Luxury Resort / Hospitality
We are looking for a Front Office Executive to join our luxury resort in Devala, Nilgiri. The candidate will be responsible for managing the front office desk, assisting guests, and ensuring a smooth and pleasant guest experience throughout their stay.
Key Responsibilities
- Manage day-to-day operations at the front office desk.
- Welcome and assist guests in a professional and courteous manner.
- Handle guest check-in and check-out procedures.
- Manage guest queries, requests, and complaints effectively.
- Coordinate with housekeeping, restaurant, and other departments for smooth guest services.
- Maintain guest records, reservations, and necessary front office documentation.
- Handle phone calls, emails, and guest communications.
- Provide information about resort facilities, services, and local attractions.
- Ensure proper coordination and follow-up on guest requirements.
- Maintain qualified standards and excellent customer service at all times.
Requirements
- Previous experience in Front Office / Guest Relations in a resort or hotel is preferred.
- Good communication and interpersonal skills.
- Fluency in English is required; knowledge of Malayalam/Tamil will be an advantage.
- Good customer-handling and problem-solving skills.
- Basic computer knowledge.
- Pleasant personality with a professional attitude.
- Candidates willing to work in a resort located in Devala, Nilgiri are preferred.
What We Offer
- Salary: ₹20,000 – ₹22,000 per month
- Opportunity to work in a luxury resort environment
- Food and accommodation facilities as per company policy.
- Professional growth and career development opportunities.