We are looking for a courteous and customer-focused Front Office Associate to join our hospitality team. The ideal candidate will be responsible for providing excellent guest service, handling front desk operations, and ensuring a smooth guest experience from arrival to departure.

Key Responsibilities:

- Welcome and assist guests in a professional and friendly manner
- Handle guest check-in and check-out procedures
- Manage room reservations, bookings, and guest information
- Attend guest queries, requests, and complaints promptly and professionally
- Handle telephone calls, emails, and general guest communication
- Coordinate with Housekeeping, Maintenance, Accounts, and other departments for smooth operations
- Prepare and maintain front office records and reports
- Handle billing, payments, and basic cashiering duties
- Provide information regarding hotel facilities, services, and local attractions
- Maintain cleanliness, discipline,



and professional appearance at the front desk
- Follow hotel policies and service standards

Requirements:

- Graduate / Diploma in Hospitality or related field preferred
- Previous experience in Front Office / Hotel Reception preferred
- Freshers with good communication skills may apply
- Good verbal and written communication skills
- Basic computer knowledge and willingness to learn hotel software
- Ability to work in shifts, including weekends and holidays
- Customer-oriented attitude with positive problem-solving skills

Job Type: Full-time, Permanent

Department: Front Office

Work Location: In person

Preferred Experience: 1–3 years in Hospitality

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits

- Food provided
- Provident Fund

Work Location: In person

📌 Front Office Associate (Panaji)
🏢 Panjim Gymkhana
📍 Panaji