- Welcome and greet guests in a friendly and professional manner.

- Handle guest check-in and check-out procedures efficiently.

- Verify guest details and complete registration formalities.

- Manage room assignments and coordinate with the Housekeeping department regarding room status.

- Handle guest reservations, modifications, cancellations, and inquiries.

- Provide information about hotel facilities, services, room types, and local attractions.

- Answer telephone calls, emails, and guest requests promptly.

- Handle guest complaints and concerns professionally and escalate them to the supervisor or manager when required.

- Process guest payments, prepare bills, and maintain accurate records.

- Handle cash, credit/debit card transactions, and other approved payment methods.

- Maintain guest profiles and update information in the hotel Property Management System (PMS).

- Coordinate with Housekeeping, F&B;, Engineering,



Security, and other departments to fulfill guest requirements.

- Maintain accurate records of room occupancy, arrivals, departures, and special requests.

- Assist with wake-up calls, luggage arrangements, transportation, and other guest services.

- Maintain confidentiality of guest information and hotel records.

- Follow hotel standards, policies, and procedures related to guest service, safety, and security.

- Promote hotel facilities, services, and applicable offers to guests.

- Maintain a clean, organized, and qualified front desk area.

- Perform shift handovers and communicate important guest information to the next shift.

Pay: ₹15,000.00 - ₹22,000.00 per month

Work Location: In person

📌 Front Office Associate (Ghaziabad)
🏢 Ramada by Wyndham Ghaziabad Vasundhara
📍 Ghaziabad