Company Description

- Marari Beach Resort CGH Earth Experience Hotels is a pioneer in sustainable and responsible tourism in India, offering distinctive hospitality experiences rooted in local culture and environmental care. The group works closely with local communities, emphasizing authenticity, ecological sensitivity, and a strong sense of place across its properties. CGH Earth has received multiple national and international awards recognizing its leadership in responsible tourism, heritage hospitality, and wellness experiences.

Properties such as Coconut Lagoon, Spice Village, Marari Beach, and SwaSwara have been honored for sustainable practices, culinary excellence, and guest experiences. The organization continues to gain recognition from leading travel bodies and media for its commitment to experiential, eco-conscious travel.

Role Description The Front Office Associate is a full-time, on-site role based at CGH Earth Experience Hotels in Alappuzha. This role is responsible for welcoming guests, managing check-in and check-out procedures, and ensuring a smooth, courteous front office experience. Daily activities include handling guest inquiries in person and over the phone,



coordinating with other departments for room readiness and special requests, and maintaining accurate records of reservations and guest information.

The Front Office

Associate supports reception operations by managing the front desk, processing payments, and addressing guest concerns promptly and professionally. The role contributes to delivering warm, eco-conscious hospitality aligned with CGH Earth’s values.

Qualifications

- Robust customer service skills, with a focus on hospitality and guest satisfaction.

- Proficiency in reception and front desk duties, including check-in and check-out processes.

- Effective phone etiquette and communication skills, both verbal and written.

- Basic computer literacy and familiarity with hotel reservation or property management systems.

- Ability to work in a fast-paced, guest-facing environment with attention to detail and accuracy.

- Prior experience in front office, hotel operations, or customer-facing roles is an advantage.

- Fluency in English; knowledge of local languages is beneficial.

- Professional appearance, punctuality, and willingness to work shifts, weekends, and holidays as required.

📌 Front Office Associate (Alappuzha)
🏢 CGH Earth Experience Hotels
📍 Alappuzha