Key Responsibilities:

People Management

- Provide effective support to the team to enable them to provide effective and efficient services.

- Respond to customer queries by resolving issues in a timely and productive manner to ensure customer satisfaction.

Financial Management

- Identify optimal, cost-effective use of the resources and educate the team on the same.

Operational Management

- Ensure quality and appropriateness of customer service provided.

- To maintain Front Office logbook and shift reports.

- Respond to inquiries and resolve problems in an effective manner.

- Ensure all guests receive a swift, smooth, professional and friendly check-in and check-out

- Ensure quality in all aspects of the job.

- Carry out other duties which naturally fall within the reasonable expectations of

the post.

- Adhere to the Procedures & Standards Manual.

- Display a proactive approach in initiating and implementing initiatives to provide an improved service in all areas.

- Liaise with Housekeeping for the Room Status.

- Handle additional responsibilities as and when delegated by Management.

Preferred candidate profile

📌 Front Office Assistant (North Goa)
🏢 Viiking Beverages
📍 North Goa