- Greet and welcome guests in a warm and professional manner.

- Assist with check-in and check-out procedures.

- Handle guest enquiries regarding rooms, hotel facilities, restaurant, banquet services, and other hotel services.

- Answer and transfer telephone calls professionally.

- Assist guests with luggage and other basic requirements when necessary.

- Coordinate with Housekeeping, F&B;, Maintenance, and other departments for guest requests.

- Maintain accurate guest records and update relevant information in the hotel system.

- Assist in handling room reservations and guest requests.

- Receive and relay guest messages accurately.

- Handle guest complaints politely and report serious issues to the Front Office Manager.





- Ensure the reception area is clean, organized, and presentable at all times.

- Assist in maintaining proper documentation and front office records.

- Follow hotel SOPs, grooming standards, and guest service procedures.

- Maintain confidentiality of guest information.

- Support the Front Office team during busy periods, events, and peak hours.

- Perform any other duties assigned by the Front Office Manager or Management.

Pay: ₹10,000.00 - ₹16,000.00 per month

Perks

- Food provided

Work Location: In person

📌 Front Office Assistant (Kannur)
🏢 BENALE INTERNATIONAL
📍 Kannur