Key Responsibilities1.

Front

Desk &

- Client Management

- Welcome clients warmly and ensure a professional reception experience.
- Manage client registration, check-ins, and appointment scheduling.
- Handle incoming calls, WhatsApp inquiries, and client queries professionally.
- Coordinate client appointments, follow-ups, and rescheduling.
- Maintain client confidentiality and skilled communication at all times.

2. Appointment &

- Consultation Coordination

- Coordinate with consultants, doctors, therapists, and the Branch Manager to manage daily appointments.
- Ensure clients are attended to on time and minimize waiting periods.
- Maintain daily appointment schedules and consultation records.
- Follow up with clients regarding upcoming appointments and missed visits.

3. Administrative &

- Billing Support

- Maintain accurate client records, forms, and clinic documentation.
- Support billing, payment collection, receipt generation, and basic cash-handling procedures.
- Track pending payments and coordinate with the concerned team for timely clearance.




- Update client details, appointment status, and payment information in the clinic's ERP/software.

4.

Clinic

Operations &

- Coordination

- Ensure the reception area remains clean, organized, and presentable.
- Coordinate with the operations team to ensure a seamless client journey.
- Maintain daily reports, appointment registers, and other required documentation.
- Follow company SOPs, policies, grooming standards, attendance procedures, and reporting guidelines.

5.

Client

Experience &

- Business Support

- Build positive relationships with clients and address routine queries courteously.
- Coordinate with the sales and consultation team to support lead follow-ups and appointment conversions.
- Inform clients about appointments, clinic offers, and approved promotional activities.
- Escalate client complaints and service-related concerns to the Branch Manager promptly.

📌 Front Desk Receptionist (Chennai)
🏢 Minus Clinic Official
📍 Chennai