Experience: 10 to 12+ years in Contact Center as a Service (CCaaS) or UCaaS deployments, with at least 5 years of direct hands-on experience implementing or managing the Five9 platform.
Education: Bachelors degree in Computer Science, Information Systems, Telecommunications, or equivalent practical experience
Technical Competencies
Deep understanding of ACD, skills-based routing, and IVR visual script variables
Proficiency in JSON, XML, REST/SOAP APIs, JavaScript, and web integration concepts
Strong grasp of VoIP protocols, SIP signaling, WebRTC, and network architecture
Certifications & Skills: Five9 Certified Implementation Partner or Platform Administrator credentials preferred (CCaaS/Salesforce certifications a plus). Solid consultative, communication, and multi-layer troubleshooting skills