We are looking for detail-oriented candidates to join our Voice Financial Crime Compliance (FCC), Fraud & Disputes process. The role involves reviewing customer accounts and transactions, investigating potential fraud, handling transaction disputes, identifying financial crime risks, and documenting case findings in accordance with defined policies and procedures.

Key Responsibilities

Financial Crime Compliance (FCC)

Perform KYC, AML, CDD and EDD checks as per process guidelines.

Review customer profiles, account activity, transactions, and supporting documents.

Analyze transaction monitoring alerts and identify unusual activity.

Investigate potentially suspicious transactions and customer activity.

Conduct sanctions and adverse-media screening where applicable.

Document investigation findings and provide appropriate case disposition.

Escalate high-risk or suspicious cases to the relevant compliance team.

Fraud Investigation

Review and investigate suspected fraudulent transactions and activities.

Analyze transaction patterns, customer behavior, account information, and available evidence.

Identify potential card fraud, account takeover, identity theft, payment fraud, and unauthorized transactions.

Validate customer and transaction information to determine potential fraud risk.

Take appropriate action based on defined fraud investigation procedures.

Escalate confirmed or high-risk fraud cases as per process guidelines.

Maintain accurate documentation and audit trails for all investigations.

Disputes / Chargebacks

Review customer disputes related to card and payment transactions.

Investigate unauthorized, duplicate, incorrect, or disputed transactions.

Analyze transaction details and supporting documentation.

Process disputes and chargebacks within defined TAT/SLA.





Review evidence and determine the appropriate dispute outcome based on applicable guidelines.

Coordinate with internal teams, merchants, banks, or relevant stakeholders when required.

Maintain complete and accurate case records.

Required Skills

Process credit card disputes across all categories (fraud, non-receipt, no-show, duplicate charges, incorrect amount, etc.).

Manage the complete dispute lifecycle: receipt, documentation review, investigation, response, resolution, and closure.

Monitor chargeback timelines and ensure strict SLA compliance.

Excellent written English communication.

Solid analytical and investigative skills.

Ability to identify patterns, discrepancies, and suspicious activity.

Good decision-making and problem-solving skills.

Strong documentation and case-handling skills.

Ability to work with multiple systems and applications.

Ability to meet productivity, quality, and TAT/SLA targets.

Preferred Knowledge

Candidates with knowledge or experience in any of the following will be preferred:

Financial Crime Compliance (FCC)

Anti-Money Laundering (AML)

Know Your Customer (KYC)

Customer Due Diligence (CDD / EDD)

Transaction Monitoring

Sanctions Screening

Fraud Investigation

Fraud Detection

Card / Payment Fraud

Dispute Management

Chargebacks

Payment Disputes

Risk & Compliance

Banking / Financial Services

Eligibility:Graduate

Experience:1 Year to 4 Years

CTC :-3.5 LPA to 6.5 LPA (Based the Previous CTC 30% Hike)

NOTE :-

Should have all Education documents

Aadhar, pan ,Education Memo's

Previous Organization's:- Offer Letter, Pay slips and Relieving Letters

5 days working, 2weekoff

Cab: 1 side Cab

Work From Office.

Rounds of interview

1.HR

2.Amcat

3.Varsant

4.Ops

Contact person: HR Harini @ (phone hidden)

📌 Financial Crime and Compliance Analyst (Hyderabad)
🏢 Shell Infotech
📍 Hyderabad